Answer to a complaint letter

Mr Senel Mehmed
Manager of Complain In Department
Currys
PO BOX 1684
Sheffield
S2 5YA

Ms T. Kochankova
06 Lordship Lane
Tottenham
N17 0LL

29^th June 2013
Reference Number: 128937

Dear Ms Tsvetelina

RE: Answer to your complaint letter

I am writing to you regarding the letter of complaint that you sent to us on 25^th June 2013. Firstly we are sorry that the products did not meet your expectations.

As you stated on your letter you bought the TV and returned as faulty on 15^th June 2013. The Operation department replaced it with a new one, but unfortunately that one was also faulty, which you then you returned back to us the next day.

We apologise for the problems you have experienced with our products. This case was passed on to our Complaints Departments and after an investigation we found that there was a fault with that particular model of TV.

As a gesture of a good will, I am enclosing a full refund with a £15 voucher that can be spent in any of our products in any of our stores.

Thank you for your patience and we are sorry for any inconvenience that this has caused, if you have any queries please do not hesitate to contact us at the address above the letter

 

Yours Sincerely,

Senel Mehmed